货期太长,客户催促(未超过22天)

Dear buyer,
Thank you for contacting us.

So sorry for the inconvenience that the shipment date is too long.

I have shipped it and the USPS tracking number is 追踪号 which you can track on USPS website. Besides, I have checked it on USPS website immediately and found it is preparing to be dispatched.

Would you mind to wait for 5-7 days, if it still not arrive after 7 days, we will fefund you immediately.

Waiting for your reply.

Best regards,
Icy

尊敬的客户:
非常感谢您的联系。

很抱歉由于货期太长的原因所造成的不便。

您所购买的产品已经发货了,USPS的跟踪号是“跟踪号”,您可以在USPS上面查到物流信息。而且我已经立刻在上面查了单号,发现包裹已经准备运往目的地了。

请问您是否介意再等待5-7(甚至更长的时间)天的时间呢?如果7天后您还未收到包裹,我们将立即退款给你。

盼早复。

诚挚的问候,
署名

货期太长,客户催促(超过30天,以丢件为理由退款)

Dear buyer,

Thank you for contacting us.

I have checked your tracking number on USPS website but no record and then I have contacted the Post immediately but they told me it maybe lost.

I am so angry for it and I will ask for the compensation from the Post.

But it is our fault and I have refunded to you first.

I am sorry for the inconvenience.

Kind Regards

尊敬的客户:
非常感谢您的联系。

我立刻在USPS上面查了跟踪单号,可是它没有提供任何有效的信息。我联系我们当地的邮局,他们告诉我说这个包裹可能是丢件了。

我为此感到非常生气,并且会追究邮局的责任。

但这毕竟是我们的过错,并且我已经在第一时间退款给你了。

我为对你所造成的不便深感抱歉。

诚挚的问候,
署名

因货物不能清关退回

Dear buyer,

Thank you for taking order with us.

We did ship your item on time, but it returned to us cause it cannot customs clearance.

We can refund you or resend to you asap.

So sorry for the inconvenience and looking forward to hearing from you.

Regards,

尊敬的客户:
感谢您给我们下单。

我们确实已经按时发货了,只是由于不能清关的原因,包裹被退回给我们了。

我们可以退款或者重发给你。

很抱歉造成了不便并且期待你的回复。

诚挚的问候,
署名

已发货,买家联系说没查到物流(10天内)

Dear buyer,

Thank you for contacting us.

We just noticed that your item has been shipped from China.

Maybe the information about the logistics just not update on USPS website yet.

I'll follow it until you receive it.

Best regard,

尊敬的客户:
谢谢你联系我们。

我们发现包裹已经从中国运走了。

也许物流信息只是暂时没有在USPS网站上更新。

我会一直跟踪物流直到你收到包裹的。

诚挚的问候,
署名

缺货

Dear buyer,

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us and we will resend you asap, if not, we will make you the refund.

Any inconvenience hope your kind understanding.

Best regard,

Icy

尊敬的客户:
非常感谢你的支持和很抱歉让你等待那么久的时间。

我们跟踪您的包裹的物流信息时发现它并没有更新任何信息。

我们将会联系我们当地的邮件并调查原因。

我们想知道你是否仍然想要这个产品,如果是,我们将尽快重发给你,如果你不想要这个产品了,我们也会立即退款给你的。

所有对你造成的不便希望你能理解。

诚挚的问候,
署名

因收不到货而开A-Z, 但USPS上显示已到货,向亚马逊申诉

Dear amazon,

We received an A-Z claim from a buyer. And it caught our high attention.

He claimed that the ordered item 产品ASIN he still not receive.

We had check the tracking number on USPS website. Found out that the package has arrived on Nov 26, 2014. We did ship in time. We had contact the buyer in the first time and attached the screenshot to him, and explain to him, this item has arrive, but he didn’t reply the email.

We can provide the emails for your reference.

In this case, we provide the item as same as the listing and shipped it in time, we want to solve this by communication, but the buyer didn’t reply us. We hope Amazon can recheck this A-Z complain then make a fair judgment.

亚马逊:
我们收到了一个客户的A-Z投诉。并且对它非常重视。

他投诉说他并没有收到这个产品(ASIN号)。

我们已经在USPS上面查找了物流,发现这个包裹已经在(什么时间)送达给客户了。我们确实准时发货了。我们已经尝试联系客户并附上屏幕截屏,可是他不愿意相信我们的解释并没有回复我们。

我们可以提供邮件给你们参考。

在这个case上,我们没有发错货也有按时发货了,我们也希望通过沟通解决这个问题,可是客户并不愿意回复我们。我们希望亚马逊可以重新审理这个A-Z投诉并且作出公平的裁决。

买家开A-Z投诉发错货,向亚马逊申诉

Dear amazon,

We received an A-Z claim from a buyer. And it caught our high attention.

He claimed that the item B00EF6LTP0 he received was wrong.

We had check about the listing and compare the pictures. Found out that our product is as same as the product description. We didn’t ship the wrong product. We had contact the buyer in the first time and took the product picture to him, and explain to her, this item was the same of the listing said, and the right way to wear the hat but he didn’t reply the email.

We can provide the emails for your reference, if you need, we can provide more pictures.

In this case, we provide the item as same as the listing and shipped it in time, we want to solve this by communication, but the buyer didn’t reply us. We hope Amazon can recheck this A-Z complain then make a fair judgment.

亚马逊:
我们收到了一个客户的A-Z投诉。并且对它非常重视。

他投诉说他收到这个产品(ASIN号)与我们的产品描述是不一致的,是错误的产品。

我们已经在我们的listing上面检查了,并且对比我图片跟我们的产品。发现产品跟描述是一致的。我们并没有发错货物,也已经尝试联系并向客户解释了,可是他不愿意相信我们的解释并没有回复我们。

我们可以提供邮件给你们参考,如果有需要,我们也可以提供更多的图片。

在这个case上,我们没有发错货也有按时发货了,我们也希望通过沟通解决这个问题,可是客户并不愿意回复我们。我们希望亚马逊可以重新审理这个A-Z投诉并且作出公平的裁决。

买家开A-Z投诉货期太长,要求退货退款

Dear buyer,

Thank you for your feedback .We got your claim message from Amazon .

Cause the item was shipped from China, that spent a long time to delivery. And we contacted the Post immediately but they told me it maybe lost. I am so angry for it and I will ask for the compensation from the Post.

But it is our fault and I have refunded to you. As you requested, we will fully refund to you immediately. Please check your account later. Besides, if you are satisfied with our solution, would you mind to cancel the A-Z complaints for us later? Because the A-Z claims would bring great negative impact on us. We are begging your understanding on this.

Last, Please forgive me for any inconvenience I may have caused to you. Kindly let us know if you need any further assistance. Look forward to your early reply.

Best regards,
Icy

尊敬的客户,
感谢你的反馈。我们已经收到你开的A-Z投诉了。

因为这个产品是从中国发出的,所以将会花较长的时间去递送。而且我们立即在USPS上面查找了物流信息,可是邮局那边告诉我说可能是丢件了。我为此非常生气并会追究邮局的责任。

但这毕竟也是我们的责任,我也退款给你了。按照你的要求,我们会立即退全款给你。你可以稍后检查你的帐号退款是否已经到账了。如果你对我们的处理方式满意的话,不知道你是否愿意撤销对我们的A-Z投诉,因为A-Z投诉将会对我们造成非常大的负面影响,我们请求你能够理解我们。

最后,希望你能够原谅我们对你造成的所有的不便之处。希望你能够考虑一下是否愿意撤销投诉。期待你尽早回复我们。

诚挚的问候,
署名

丢件

Dear buyer,

Thank you so much for your great support and sorry for keeping you waiting .

We checked the tracking information found there is no update information .

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us and we will resend you asap, if not, we will make you the refund.

Any inconvenience hope your kind understanding.

Best regards,
Icy

尊敬的客户,
非常感谢你的支持和很抱歉让你等待那么久的时间。

我们跟踪您的包裹的物流信息时发现它并没有更新任何信息。

我们将会联系我们当地的邮件并调查原因。

我们想知道你是否仍然想要这个产品,如果是,我们将尽快重发给你,如果你不想要这个产品了,我们也会立即退款给你的。

所有对你造成的不便希望你能理解。

诚挚的问候,
署名

显示到货,客户投诉未收到(买家先后提供的地址不一致)

Dear buyer,
I am sorry for the inconvenience.

I have checked this again and found it was delivered which show on USPS website.(you can see the attachment "delivered note").

And I just noticed that the address you provided is different with the address on your ordered, please see the attachment.

Could you kindly contact the USPS with the tracking number for help? Cause I'm in China that I cannot contact your local USPS.

If you have any question please let me know.

Thank you for your time.

Best Regards,
Icy

尊敬的客户:
我对给你造成的不便感到抱歉。

我再次在USPS查找了这个包裹我物流信息,发现这个包裹已经送达了(你可以查看附件)。

并且我发现你现在提供给我们的地址跟你在订单上面提供的地址是不一致的。你可否再次确认一下地址呢?

请问你可否联系一下你们当地的USPS查看包裹的物流信息呢?由于我们是在中国,因此我们不能联系到你们当地USPS。

如果你有任何疑问,可以联系我。

感谢你抽出时间联系我们。

诚挚的问候,
署名

显示到货,客户投诉未收到(地址一致)

Dear buyer,

I am sorry for the inconvenience..

I have checked this again and found it was delivered which show on USPS website.(you can see the attachment "delivered note").

Did I ship to the wrong address? The address you provide to us is 买家在下单时提供的地址

If the address is correct, could you kindly contact the USPS with the tracking number. Cause we are in China that we cannot contact your local USPS.

If you have any question please let me know.

Thank you for your time.

Kind Regards
署名

尊敬的客户:
我对给你造成的不便感到抱歉。

我再次在USPS查找了这个包裹我物流信息,发现这个包裹已经送达了(你可以查看附件)。

我是不是发错地址了?你可否再次确认一下地址呢(订单上的地址)?

如果地址是正确的,请问你可否联系一下你们当地的USPS查看包裹的物流信息呢?由于我们是在中国,因此我们不能联系到你们当地USPS。

如果你有任何疑问,可以联系我。

感谢你抽出时间联系我们。

诚挚的问候,
署名

下差评要求准时到货

Dear buyer,

Thank you for your feedback and it just caught my high attention.

The item you ordered was fulfilled by seller , so it normally takes 12-18 working days to be delivered from China.

I found you leave three stars because the delay of the delivery. I am so sorry for the problem by the peak season of the logistics.

Besides, if the item was OK for you, would you mind to cancel the neutral feedback for us ? Because the neutral feedback would bring some impact on us .We are begging your understanding on this .

Last ,Please forgive me for any inconvenience I may have caused to you .Kindly let us know if you need any further assistance .Look forward to your early reply .

I apologize for the inconvenience bought to you.

Best wish,
Icy

尊敬的客户,
感谢你的反馈,这引起了我们的高度重视。

你所购买的商品是由卖家运送的,所以这将会花12-18天的时间去运送你的包裹。

我发现你留了差评给我们是因为物流的延误。我为此感到抱歉因为旺季的物流是非常慢的。

如果你对我们的产品还满意的话,你是否介意删除你留下给我们的差评呢?因为差评对我们的影响是非常大的。我们请求能得到你的理解。

最后,希望你能够原谅我们对你造成的所有的不便之处。希望你能够考虑一下是否愿意删除差评。期待你尽早回复我们。

为所有的不便之处再次表示抱歉。

诚挚的问候,
署名

产品尺寸不合适

Dear buyer,

Thank you so much for your great support on us.

So sorry for the inconvenience that the"产品" did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

Best regards
Icy

尊敬的客户,
非常感谢你对我们的支持。

我非常抱歉因为这个产品的尺寸并不合适你。

这个产品是否可以作为一个礼物去送给你的朋友呢?或者我们也可以部分退款给你以作为对你的补偿。

当然,这只是一个建议而已,如果你坚持要退回给我们,我们也可以进行下一步的商议。

盼早复。

诚挚的问候,
署名

收到坏货

*先check清楚有没有过邮件来往记录,如果没有,要求提供照片证明,未超过30天可退换

Dear buyer,

Thank you for your feedback and it just caught our high attention.

We will take the responsibility.

Would you mind to send me a picture?

We'll try our best to fix it.

Looking forward to hearing from you.

Regards,
Icy

尊敬的客户,
非常感谢你的反馈,这也引起了我们的高度重视。

我们会承担应负的责任。

你能否发产品照片给我呢?

我们会尽力解决这个问题的。

盼早复。

诚挚的问候,
署名

缺货,客户下差评

*向客人解释的确已经发货,希望客人删除差评,谎称丢件

Dear buyer,

Thank you for your feedback .We got your claim message from Amazon .

Cause the item was shipped from China, that spent a long time to delivery. And we contacted the Post immediately but they told me it maybe lost. I am so angry for it and I will ask for the compensation from the Post.

But it is our fault and I have refunded to you. As you requested, we will fully refund to you immediately. Please check your account later. Besides, if you are satisfied with our solution, would you mind to cancel the A-Z complaints for us later? Because the A-Z claims would bring great negative impact on us. We are begging your understanding on this.

Last, Please forgive me for any inconvenience I may have caused to you. Kindly let us know if you need any further assistance. Look forward to your early reply.

Best regards,
Icy

尊敬的客户,
感谢你的反馈。我们已经收到你开的A-Z投诉了。

因为这个产品是从中国发出的,所以将会花较长的时间去递送。而且我们立即在USPS上面查找了物流信息,可是邮局那边告诉我说可能是丢件了。我为此非常生气并会追究邮局的责任。

但这毕竟也是我们的责任,我也退款给你了。按照你的要求,我们会立即退全款给你。你可以稍后检查你的帐号退款是否已经到账了。如果你对我们的处理方式满意的话,不知道你是否愿意撤销对我们的A-Z投诉,因为A-Z投诉将会对我们造成非常大的负面影响,我们请求你能够理解我们。

最后,希望你能够原谅我们对你造成的所有的不便之处。希望你能够考虑一下是否愿意撤销投诉。期待你尽早回复我们。

诚挚的问候,
署名

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